Have you ever watched Seinfeld? If yes, then you probably know Cosmo Kramer, a person who is willing to live his life on the edge. The fun fact is that his car never breaks down. But most of us are not always that lucky.
If someone’s car breaks down or runs out of gas in the middle of the road then the person may either try to fix the issue himself or call for help. More often than not, the person would need his car to be towed to the nearest garage or get roadside assistance from a mechanic. But how would he contact a towing service provider or mechanic? The person may start with a simple Google search for towing/roadside assistance services. The results may not be very accurate or useful. It means he may have to contact a few operators to check which one has an available tow truck and can come in minimal time. But what about the cost?
It is pretty obvious that price will be the secondary concern for him, plus, he is not exactly in the best place to negotiate anyway. Tow truck operators know that too. In a majority of the cases, tow trucks have 100% close rate on the incoming calls for help.
Now let’s analyze the same situation from a different point of view.
A person is going somewhere and suddenly his car breaks down. Feeling stuck and getting anxious in such a situation is normal. But instead of worrying and asking other people for help, he takes out his mobile phone, uses a“tow truck or roadside assistance app”, chooses the exact service he needs (towing, dead battery, flat tire, etc.), shares the exact location and confirms the request in a few taps. A truck tows his car to the nearest garage, fixes his car and he is ready to head back to his destination.
So which way was more practical? The one with the app, right? Simple and seamless.
With the advancement in mobile technology and the rise of the on-demand app solutions, such apps bring a sigh of relief. Today, tow trucks or roadside assistance is available on-demand anytime and anywhere.
How does an Uber for tow trucks/roadside assistance app work?