: Why is not working?

During the Firmware Update process through the manual method, users are advised to download the WizZip or WizRaR software to extract the firmware file that a user has downloaded from the Netgear Support Website. After downloading the latest firmware, you need to visit the menu dashboard of the Go to the Firmware Update page and click on the Browse button to select the firmware file you have downloaded, as soon as you click on the Open tab the installation of the new firmware will get started. Users are also recommended to use a wired connection via Ethernet Cable instead of using the wireless connection.